Privacy Policy

1. Definitions and Scope

This privacy policy applies to all users of the b bajje website and its associated mobile applications. In this policy, "user" refers to all individuals who have registered on or are using the b bajje platform.

"Personal information" means any information that can directly or indirectly identify a person — such as name, address, mobile number, email, national ID details, financial transaction records, and similar data.

This policy is consistent with b bajje's Terms and Conditions, and it is advisable to read both documents together. By opening an account on the b bajje platform, the user gives consent to the terms of this privacy policy.

2. Data Collection

b bajje collects information in two main ways: information provided directly by the user, and information collected automatically during use of the platform.

2.1 Information Provided Directly

Information the user provides during registration and account management:

• Full name and date of birth (for age verification — minimum age to use the service is 21+)
• Mobile number and email address
• National ID or passport number (for identity verification purposes)
• Bank account, bKash, Nagad, Rocket, or Upay number (for financial transactions)
• Transaction history and deposit/withdrawal details

2.2 Automatically Collected Information

Technical information is automatically recorded during use of the platform:

• IP address and device identification details
• Browser type, operating system, and screen resolution
• Time of access, page browsing patterns, and session duration
• Gaming data — which games were played, for how long, bet amounts, etc.
• Information collected via cookies and similar tracking technologies (see Section 6 for details)

2.3 Identity Verification Information

To ensure account security and prevent fraud, b bajje follows an identity verification process. This process may involve collecting photographs or scans of government-issued identity documents. This information is stored under strict security measures.

3. Purpose of Data Use

b bajje uses collected information only for the following purposes:

• Account management: Registration, login, password recovery, and maintaining account security.
• Processing financial transactions: Completing deposits and withdrawals and maintaining transaction records.
• Identity verification: Confirming user identity and complying with the 21+ age requirement.
• Customer support: Providing assistance via live chat and email and resolving complaints.
• Platform improvement: Analysing user experience to improve the quality of service.
• Bonuses and promotions: Sending applicable bonus offers and verifying claims.
• Fraud prevention: Detecting and preventing unusual activity.
• Legal compliance: Meeting obligations under applicable laws and regulations.

User information is not sold to third parties for any commercial purpose beyond those stated above.

4. Data Storage and Security

b bajje applies industry-standard security measures to protect user information. Every data transfer is secured using SSL encryption technology so that no unauthorised third party can access this information.

4.1 Technical Security

• Data transfer via bank-grade SSL/TLS encryption
• Sensitive data — particularly passwords and financial details — stored in encrypted form
• Server protection via firewalls and intrusion detection systems
• Regular security audits and vulnerability testing

4.2 Organisational Security

• Only authorised staff may access user information
• A least-privilege policy is followed when granting data access
• Staff operate under confidentiality agreements

4.3 Data Retention Period

Information for active accounts is retained for the duration of the service. After an account is closed, certain information may be retained for a specified period due to legal or regulatory requirements. Once that period expires, the information is securely deleted.

5. Data Disclosure and Sharing

b bajje does not sell or rent users' personal information to third parties. However, information may be shared in certain circumstances:

5.1 Service Provider Partners

Necessary information may be shared with trusted partners for payment processing, identity verification, fraud prevention, and technical support. These partners may use the information only for the specified purpose and operate under confidentiality agreements.

5.2 Legal Obligations

If disclosure of information is legally required due to a court order, government directive, or applicable law, b bajje is obliged to comply.

5.3 Fraud and Crime Prevention

If criminal activity is detected or suspected, b bajje reserves the right to provide relevant information to the appropriate authorities.

6. Cookies and Tracking

Cookies and similar technologies are used on the b bajje platform to ensure proper functionality and to improve the user experience.

6.1 Types of Cookies

• Essential cookies: Required for maintaining login sessions and security-related functions.
• Functional cookies: Used to remember user preferences, such as language selection.
• Analytics cookies: Used to monitor platform usage patterns and improve the service.

6.2 Cookie Control

Users can disable cookies by changing their browser settings. However, disabling essential cookies may cause some core platform functions to not work properly.

7. User Rights

b bajje respects users' right to maintain control over their own information. Users may exercise the following rights directly:

• Right to access: You may request to know what information is stored in your account.
• Right to correction: You may request correction of incomplete or inaccurate information.
• Right to deletion: You may request deletion of personal information in certain circumstances — however, not all information may be deletable due to legal or contractual obligations.
• Right to restrict processing: You may request that processing of information for specific purposes be restricted.
• Right to portability: You may request to receive information about yourself in a structured format.
• Right to object: You may object to the use of your information for specific purposes.

To exercise these rights, send a request to the contact address given in Section 10. b bajje will respond as quickly as possible and within the timeframes set by applicable regulations. To learn more about responsible gaming, please read our Responsible Gaming page.

8. Third-Party Services

The b bajje platform uses software from various game providers such as PG Soft, Pragmatic Play, Evolution, JILI, and Spribe. These providers follow their own privacy policies and are not under b bajje's control.

For payment services, the privacy policies of mobile financial service providers such as bKash, Nagad, Rocket, and Upay apply. b bajje shares only the information necessary to complete transactions with these services.

Clicking an external link on b bajje may take you to a third-party site where a different privacy policy applies. b bajje accepts no liability in such cases.

9. Policy Changes

b bajje reserves the right to update this privacy policy from time to time. Users will be notified in the following ways depending on the nature and significance of the change:

• A notification will be sent to the registered email address
• An update notice will be displayed upon logging in to the platform
• The "Last Updated" date at the top of this page will change

For significant changes, users will be notified with reasonable notice before the changes take effect. Continued use of the platform after a change will be considered acceptance of the updated policy.

For any questions about this policy or general enquiries about b bajje, you may find answers on the FAQ page.

10. Contact

For any questions, requests, or complaints about this privacy policy, b bajje's support team is available 24 hours a day, 7 days a week in both Bengali and English.